TERMS & CONDITIONS
Ciao Bar-Caffe-Ristorante Sdn Bhd
1. Introduction
Welcome to the website and services of Ciao Bar-Caffe-Ristorante Sdn Bhd (“Ciao”, “we”, “our”, or “us”).
These Terms & Conditions apply to all visitors, customers, and users who access our website, make reservations, place orders, attend events, or use any services provided by Ciao.
By accessing or using our website or services, you agree to be bound by these Terms & Conditions.
2. General Terms
We reserve the right to modify, update, or remove any part of these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on our website.
Continued use of our website or services constitutes acceptance of any revised terms.
Any misuse of the website or violation of these Terms & Conditions may result in suspension or termination of access.
3. Website Content & Intellectual Property
Unless otherwise stated, all materials on this website, including but not limited to images, logos, menus, designs, graphics, photographs, videos, and written content are the intellectual property of Ciao Bar-Caffe-Ristorante Sdn Bhd and are protected by copyright and trademark laws.
No content may be copied, reproduced, distributed, or used without prior written permission from us.
4. Comments and Feedback
Any comments, reviews, or feedback submitted to us must:
– Not violate any third-party rights
– Not contain unlawful, defamatory, abusive, or obscene material
– Not infringe intellectual property or privacy rights
Users remain solely responsible for the content they submit.
We reserve the right to remove or refuse any content deemed inappropriate.
5. Product and Service Information
We aim to ensure all information on our website is accurate. However:
– Menu items, pricing, and availability may change without notice.
– Food presentation images are for illustration purposes only.
– Actual dishes may vary due to ingredient availability or preparation methods.
6. Reservations and Orders
Reservations and orders are subject to availability and confirmation.
Ciao reserves the right to:
– Modify seating arrangements where necessary
– Refuse or cancel reservations due to operational requirements or unforeseen circumstances
Customers are encouraged to inform us of dietary requirements or special requests in advance.
7. Marketing & Communications
By providing your contact details, you may receive updates regarding promotions, events, or restaurant news where consent has been given.
You may opt out of marketing communications at any time by contacting:
info@ciao.com.my
8. Payments
All purchases and bookings requiring payment are subject to successful payment authorization.
We accept approved payment methods including credit cards, debit cards, and approved electronic payment platforms.
Payment cards are subject to verification and authorization by the issuing provider. We are not responsible for delays caused by payment authorization failures.
9. Links to Third-Party Websites
Our website may contain links to third-party websites for convenience.
Ciao Bar-Caffe-Ristorante Sdn Bhd does not control or assume responsibility for the content, policies, or services of third-party websites. Accessing such websites is at your own risk.
10. Accuracy of Information
Occasionally, information on our website may contain typographical errors or inaccuracies relating to pricing, descriptions, or availability.
We reserve the right to correct errors and update information without prior notice.
11. Limitation of Liability
To the fullest extent permitted by law, Ciao Bar-Caffe-Ristorante Sdn Bhd shall not be liable for any indirect, incidental, or consequential damages arising from:
– Use of our website
– Service interruptions
– Errors or inaccuracies in content
– Third-party services or links
12. Indemnification
Users agree to indemnify and hold harmless Ciao Bar-Caffe-Ristorante Sdn Bhd, its employees, and representatives from any claims, damages, or expenses arising from misuse of the website or violation of these Terms.
13. Termination
We reserve the right to terminate or restrict access to our website or services at any time if a user breaches these Terms & Conditions or engages in unlawful or inappropriate behaviour.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
15. Contact Information
For enquiries regarding these Terms & Conditions, please contact:
Ciao Bar-Caffe-Ristorante Sdn Bhd
Email: info@ciao.com.my