PRIVACY POLICY

Ciao Bar-Caffe-Ristorante Sdn Bhd

1. Introduction

Ciao Bar-Caffe-Ristorante Sdn Bhd (“Ciao”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, website, make reservations, attend events, or interact with us.

2. Personal Information We Collect

We may collect personal information including, but not limited to:
– Name
– Contact number
– Email address
– Reservation or event details
– Billing and payment information
– Marketing preferences

We only collect information necessary to provide our services and improve customer experience.

3. How We Use Your Information

Your personal data may be used for the following purposes:
– Managing restaurant reservations and event bookings
– Processing payments and providing services
– Responding to enquiries or feedback
– Improving our services and customer experience
– Internal record keeping and administrative purposes
– Sending updates, promotions, or special offers (only where consent is provided)
– Compliance with legal or regulatory obligations

4. Marketing Communications

With your consent, we may send you information about promotions, events, or special offers via email, telephone, or messaging platforms.

You may opt out of marketing communications at any time by:
– Clicking the “unsubscribe” link in our emails, or
– Contacting us at info@ciao.com.my

We will respect your preferences promptly.

5. Disclosure of Personal Data

We do not sell your personal data to third parties.

Your information may be shared only when necessary with:
– Payment processors and reservation platforms
– Service providers supporting our operations (e.g. IT, marketing, delivery, or event partners)
– Professional advisors such as auditors or legal consultants
– Regulatory authorities where required by law

All third parties are required to protect your personal data in accordance with applicable privacy laws.

6. Data Retention

We retain personal data only for as long as necessary to:
– Fulfil the purposes outlined in this policy
– Meet legal, accounting, or regulatory requirements

When information is no longer required, it will be securely deleted or anonymised.

7. Website Usage

Our website is intended to provide information about our restaurant and services. We do not use cookies or similar tracking technologies to collect personal data or monitor visitor behaviour.

If this practice changes in the future, this Privacy Policy will be updated accordingly.

We do not engage in behavioural tracking or automated profiling of our website visitors.

8. Data Security

We take reasonable technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

While we strive to protect your information, no online transmission can be guaranteed to be completely secure.

9. Third-Party Websites

Our website or communications may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for their content or data practices.

10. Your Rights

Under applicable data protection laws, you may request to:
– Access your personal data
– Correct inaccurate information
– Withdraw consent for marketing communications
– Request deletion of your personal data (subject to legal requirements)

Requests can be made by contacting us using the details below.

11. Business Transfers

In the event of a business restructuring, merger, or sale of assets, personal data may be transferred as part of the business, subject to the same privacy protections outlined in this policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Ciao Bar-Caffe-Ristorante Sdn Bhd
Email: info@ciao.com.my